cancellation policy

Cancellation policy Consumers have a fourteen-day cancellation period. Right of cancellation You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods. To exercise your right of cancellation, you must notify us (Juan Luis Navarro Borrego) of your decision to cancel this contract by means of an unambiguous declaration (e.g. a letter sent by post or an e-mail). You can use the attached sample cancellation form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired. Consequences of cancellation If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning. The right of withdrawal does not apply to the following contracts: • Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. • Contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery. Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back.) - To Juan Luis Navarro Borrego - I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only if notification is made on paper) - Date (*) Delete as appropriate. Special notes If you finance this contract with a loan and later cancel it, you are no longer bound to the loan agreement, provided that both contracts form an economic unit. This is particularly likely if we are also your lender or if your lender uses our cooperation with regard to financing. If we have already received the loan when the cancellation takes effect, your lender will assume our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you want to avoid a contractual obligation as far as possible, make use of your right of cancellation and also cancel the loan agreement if you are also entitled to a right of cancellation for this. Please note that due to the careful control, the processing time for your return and the subsequent refund can take up to 5 working days after receipt of the returned goods. We thank you for your understanding.